What is Amazon Seller Support?

Seller support is an organization in Amazon which provides its support services to over 2 million sellers worldwide. Their main job is to facilitate each and every seller and eliminate any challenges and pain points sellers are facing while selling their products at amazon international platform.

Amazon has built up this platform to help sellers resolve their issues and also understand the rules and regulations implemented by amazon. There are many issues a seller can face any issues regarding His/hers account. Mostly known issues are:

1. Content 

2. Pictures 

3. Quality Alert

4. Reconcile 

5. Reimbursements 

6. Storage Issues (If seller uses FBA Service)

7. Listing Banned/Suspended (Contact Seller Performance)

8. Any Details Needed

9. FBA Products Related Investigations

10. UPC/ASIN Conflict

11. Account Issues

12. Tax Issue

13. Other Issues

Seller Support identifies and provides you with complete solutions & set of instructions or guidelines to follow and avoid them in future. Every issue varies from the other so it can take time accordingly to solve since amazon is operating internationally.

There are 3 ways to contact the seller support basically. 

1. E-Mail 

2. Phone

3. Chat

Below are the instructions to follow in contacting the seller support.

You can either choose to click on Contact Seller Support

or follow the below steps instructions given below to contact Seller Support:

1. Login to your Seller Central account.

2. Click on Help button at the top right of your seller home page. This will take you to amazon’s online Help section.

3. Scroll down to the bottom of the page and click Contact Seller Support.

4. This will take you directly to Seller Central’s online Contact Us form:                        https://sellercentral.amazon.in/gp/contact-us/contact-amazon-form.html/1

5. Alternatively, you can also click the Contact Seller Support button located on any of our online Help pages in the bottom.

6. On the left side of the page is a selection of topics under “What is the problem?”

7. Select the topic that best matches your issue from the menu. This will help us understand your question. If you unable to find what you’re looking for, there is an option for Other Issues.

8. After you select a topic and a sub-topic, please enter all relevant details and provide as much information as possible.

One more way of contacting amazon support for sellers is to contact customer support and provide them with your full detailed problem. They can link your call to internal teams seller support.

After mailing or placing a chat, do ask for the Case ID# to keep tracking of your cases day by day in getting it resolved.

There is also to keep in mind that Amazon itself sometimes contact sellers if they are implementing a new policy in the FCs or any other services they are providing to sellers who are using FBA as a main source of their business. So it is advised to you to keep on looking into your Case Log if there is anything that needs your attention.

It’s also been observed that Amazon has recently launched its Catalog Department Chat support to provide sellers with better services and solve their issues timely.

Unfortunately, amazon does not have a fixed contact number to connect them. However, you can choose from the above options to contact them.

Sellers must keep in mind that amazon is a “Customer Centric” company and values its buyers or the customer more. Amazon is a business which will be run however its management sees fit in order to provides best services and products. Amazon business teams make decisions on the basis of data and prioritize revenue and customer experience above all else. If you as a seller don't understand that Amazon does not care about helping your business if your business is not helping Amazon, you are going to have a bad time.

So if your listings are banned or facing any other issues. Be sure to do your homework before placing a call to amazon to get your issue resolved.