HOW TO GET BETTER SERVICE BY AMAZON SELLER SUPPORT 

So I escalated a problem to Jeff Bozos and it actually worked.  I got a very nice rep to help me clear out a problem.  This was by far the best service I had and she followed up week after week until all my problems were resolved.

HOWEVER, you can't forward everything to him and expect a reply so I just had a talk with her on the phone and this is what she told me on how to get better service.

1. DO NOT CALL USE EMAIL INSTEAD- She acknowledges that SS reps are not trained well.  So Amazon has a lot of departments that your request for help are routed to when you call seller support.

BUT when you call you are the mercy of that rep to take good notes and forward it to the right department. This is why sometimes you never get a reply or it takes a long time. Because the dept is reading the rep's notes and trying to decipher if its the right department.

So your best bet is to write an email and be AS SPECIFIC AS POSSIBLE so your issue gets routed to the right group.

2. ONLY OPEN ONE CASE PER ISSUE DO NOT LUMP MORE THAN 1 ISSUE IN ONE CASE - Going back to point 1 of rerouting.  When you lump two issues together the same case will go to different departments and now it becomes more muddled. So keep it to a 1 to 1 interaction.

3. AMAZON HAS AN ALGORITHM FOR CASES TOO! - So what i just learned is that your case automatically gets routed to a more trained team like the one that has helped me out after certain criteria are met.

Now she didn't tell me exactly what those are but there are 3 factors.
a. How long your case has been opened.
b. Type of problem (what group it has to go too)
c. How many replies to the case has there been.

A and B seem common sense but C was the one that surprised me.  This is why it is important to write instead of call.  And to follow up on that case thread in writing!

Also if you get an automated email it means that the case has been moved to the amazon engineers (she didn't elaborate) and your best bet is to reply to that automated email to get that case going again.

SIDE NOTE - ON NOT GETTING BANNED - I asked her about the recent influx of people getting banned for changing their bank acct information, LLC/corp information without warning.

First she told me "don't listen or believe everything that is being said on the forums". They read our stuff and lol FYI. Haha.

She said that in some cases it has to do with Amazon's change of ownership that is against TOS.  Basically say I have signed up under Pablo corp and Amazon checked that my tax ID number is owned by Pablo corp which is owned by Pablo.  If you change this corp/tax id/bank account it better say you are the majority owner of that llc/corp, etc.  If it shows you have a partner or not the owner or any of these items are under another name then amazon will see this as violation of their TOS and boom bye bye account.  It has less to do with money laundering that people have been talking about.

So there you have it straight from the horses mouth. Hope this helps some of you.

AMAZON GO: ARE YOU READY FOR THE NEW AND BETTER EXPERIENCE

What a life it would be ! just imagine you reach a  grocery  store, picking anything that you like and just walk away. No waiting in lines, no waiting for check out. Wow, it’s like heaven na !!! Hey, wait a second you still need to pay for the things you are grabbing. Amazon keeps rocking shoppers around the USA with the creative stuff.  Amazon introduced a  new project: amazon go, amazon has taken a strong step by making itself prominent  and prominent to those shoppers who give value to the physical shopping experience .

Amazon has developed the coolest system , the best part is sensors ,same like star wars movie ,  you pick a stuff and sensors are keeping a close eye on your moves, the sensors are developed  specially to keep things tracked. Whenever a shopper picks a thing the sensor will send the signals that a purchase has been made. The system will automatically take  cash from your amazon account unless you place that from where just picked that. What I think amazon will need less manpower on the store to manage the products , because  shoppers will take much care about the action while picking and placing the things because nobody wants to pay for the products which a stranger had bought. This project would be a great experience for all those who are looking for superior quality experience with the better rates on time. this is not just an ordinary grocery store with some modern time features. this is a complete shopping entertainment hub, from groceries to  bread and milk, the store also offers ready-to-eat breakfasts, lunches and dinners made fresh by on-site chefs and local kitchens and bakeries, amazon has planned very strongly on all those weak areas which were totally neglected by the most of the grocery stores, this step will definitely going to change the concept of physical shopping. you can visit this  new 1,800-square-foot convenience store from the start of new year.

What is Amazon Seller Support?

Seller support is an organization in Amazon which provides its support services to over 2 million sellers worldwide. Their main job is to facilitate each and every seller and eliminate any challenges and pain points sellers are facing while selling their products at amazon international platform.

Amazon has built up this platform to help sellers resolve their issues and also understand the rules and regulations implemented by amazon. There are many issues a seller can face any issues regarding His/hers account. Mostly known issues are:

1. Content 

2. Pictures 

3. Quality Alert

4. Reconcile 

5. Reimbursements 

6. Storage Issues (If seller uses FBA Service)

7. Listing Banned/Suspended (Contact Seller Performance)

8. Any Details Needed

9. FBA Products Related Investigations

10. UPC/ASIN Conflict

11. Account Issues

12. Tax Issue

13. Other Issues

Seller Support identifies and provides you with complete solutions & set of instructions or guidelines to follow and avoid them in future. Every issue varies from the other so it can take time accordingly to solve since amazon is operating internationally.

There are 3 ways to contact the seller support basically. 

1. E-Mail 

2. Phone

3. Chat

Below are the instructions to follow in contacting the seller support.

You can either choose to click on Contact Seller Support

or follow the below steps instructions given below to contact Seller Support:

1. Login to your Seller Central account.

2. Click on Help button at the top right of your seller home page. This will take you to amazon’s online Help section.

3. Scroll down to the bottom of the page and click Contact Seller Support.

4. This will take you directly to Seller Central’s online Contact Us form:                        https://sellercentral.amazon.in/gp/contact-us/contact-amazon-form.html/1

5. Alternatively, you can also click the Contact Seller Support button located on any of our online Help pages in the bottom.

6. On the left side of the page is a selection of topics under “What is the problem?”

7. Select the topic that best matches your issue from the menu. This will help us understand your question. If you unable to find what you’re looking for, there is an option for Other Issues.

8. After you select a topic and a sub-topic, please enter all relevant details and provide as much information as possible.

One more way of contacting amazon support for sellers is to contact customer support and provide them with your full detailed problem. They can link your call to internal teams seller support.

After mailing or placing a chat, do ask for the Case ID# to keep tracking of your cases day by day in getting it resolved.

There is also to keep in mind that Amazon itself sometimes contact sellers if they are implementing a new policy in the FCs or any other services they are providing to sellers who are using FBA as a main source of their business. So it is advised to you to keep on looking into your Case Log if there is anything that needs your attention.

It’s also been observed that Amazon has recently launched its Catalog Department Chat support to provide sellers with better services and solve their issues timely.

Unfortunately, amazon does not have a fixed contact number to connect them. However, you can choose from the above options to contact them.

Sellers must keep in mind that amazon is a “Customer Centric” company and values its buyers or the customer more. Amazon is a business which will be run however its management sees fit in order to provides best services and products. Amazon business teams make decisions on the basis of data and prioritize revenue and customer experience above all else. If you as a seller don't understand that Amazon does not care about helping your business if your business is not helping Amazon, you are going to have a bad time.

So if your listings are banned or facing any other issues. Be sure to do your homework before placing a call to amazon to get your issue resolved.